Returns & Exchanges

Every ROAM piece is printed to order, so we can’t take returns or exchanges for size or a change of mind. If something’s wrong with your order, though, we’ll fix it for free.

Damaged, misprinted or wrong item

If your order arrives damaged, has a printing defect, or isn’t what you ordered, email wearroamco@gmail.com within 30 days of delivery with:

• Your order number
• A photo of the issue (and of the shipping label, if the package was damaged)

We’ll send a free replacement or a full refund — your choice. You don’t need to send the item back.

Sizing

Because each shirt is made for your order, we can’t exchange sizes. Check the size guide before ordering, or email us and we’ll help you pick.

Cancellations

Need to cancel? Email us as soon as possible. We can cancel and fully refund any order that hasn’t gone into production yet — usually within a few hours of ordering. Once printing starts, we can’t cancel.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.

Undeliverable orders

If an order is returned to us as undeliverable because of an incorrect address, we’ll reach out to reship it at the customer’s cost.